Managed IT Services
Full-stack IT support for small and mid-size organizations. Monitoring, patching, help desk, vendor management, and strategic guidance from a team that picks up the phone.
IT support that actually shows up
Most managed services contracts feel like insurance: you pay every month and hope nothing breaks. We work differently. Our managed IT engagements are built around the idea that IT is part of how your organization operates, not a line item to minimize. We handle the day-to-day so your team can focus on what they were hired to do.
What's included
Proactive monitoring
Around-the-clock monitoring on every endpoint and network device we manage. We see problems before users do. Disk failing, backup missing, certificate expiring, unusual login pattern — we get the alert and address it on our schedule, not in the middle of someone's workday.
Patch management
Operating system, browser, and third-party app patches deployed on a documented cadence with rollback plans for the things that matter. We test before pushing. We coordinate with you on anything that requires reboots.
Help desk
Real humans answering tickets and phone calls. We staff for first-call resolution on common issues and have escalation paths to senior engineers for the rest. SLAs are written into the agreement; response times are tracked and reported.
Vendor management
We work with your ISP, copier company, phone vendor, line-of-business software providers, and anyone else technical so you don't have to. When something breaks and three vendors are pointing at each other, we handle the meeting.
Strategic guidance
Quarterly business reviews where we look at what changed, what's coming, and what we should do about it. We help you budget for hardware refreshes, security improvements, and the projects you've been putting off.
Documentation
Every site we manage has a current runbook: network diagram, asset inventory, account list, vendor contacts, recovery procedures. Living documentation, updated as things change. If we ever part ways, your runbook leaves with you.
How engagements work
We start with a discovery week. We inventory what's there, talk to your team, find the gremlins, and put together a written assessment. From that we propose a service tier and a fixed monthly fee. No hidden costs, no surprise invoices for things that should have been included.
Who this is for
Small and mid-size businesses, local governments, special districts, professional services firms, nonprofits, and other organizations with somewhere between 10 and 250 endpoints. Larger organizations sometimes engage us as a force multiplier alongside an in-house IT team.
Get in touch
For a discovery conversation: hello@alebrijedigitalservices.com or (970) 237-5600. We'll tell you within one business day whether we're a good fit.