How to Opt In to SMS

A complete description of how customers and employees subscribe to SMS messages from Alebrije Digital Services, with both available channels documented.

This page documents the SMS opt-in flow at Alebrije Digital Services for customers, employees, and compliance reviewers. Both channels capture consent under identical terms.

Who Can Opt In

SMS subscriptions are limited to two groups, both of which have an established business relationship with Alebrije Digital Services:

  • Existing customers and prospective customers who contact us through our website to inquire about or request services.
  • Authorized client employees who use our managed support portal to track tickets and coordinate IT work.

We do not solicit SMS opt-ins from the general public, do not purchase phone number lists, and do not send promotional or marketing SMS messages.

Channel One: Public Contact Form

Anyone can opt in via the contact form at https://alebrijedigitalservices.com/contact.

How it works

  1. The visitor fills out the contact form, including a phone number where they want to receive SMS messages.
  2. Below the message field, a separate SMS consent checkbox is displayed. The checkbox is unchecked by default. The visitor must affirmatively check it before submitting.
  3. The exact disclosure language shown next to the checkbox reads:
SMS consent (optional). I agree to receive SMS text messages from Alebrije Digital Services regarding my support tickets, scheduled appointments, and critical IT notifications at the phone number provided above. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes. See our SMS Terms and Privacy Policy for details.
  1. If the box is checked, the form submission triggers a server-side audit record that captures: the phone number, the timestamp, the user's IP address, the exact disclosure text shown above, and the page URL where consent was given.
  2. A welcome SMS is then sent to the provided number.

The contact form, the consent checkbox, and the disclosure language are all visible without authentication. Reviewers can verify the flow directly at https://alebrijedigitalservices.com/contact.

Channel Two: Authenticated Client Support Portal

Existing client employees who already have accounts in our managed support portal at https://support.alebrijedigitalservices.com/ can also opt in to SMS notifications about their tickets and scheduled service.

How it works

  1. The user logs in to the support portal using credentials issued by Alebrije Digital Services to authorized employees of our client organizations.
  2. From their account preferences page, the user opens "Notification Settings."
  3. The user enters or confirms a phone number for SMS notifications.
  4. An SMS consent checkbox is displayed alongside the same disclosure language used on the public contact form (quoted above). The checkbox is unchecked by default.
  5. The user affirmatively checks the box and saves the form.
  6. A server-side audit record is created with the same fields as Channel One (phone, timestamp, IP, disclosure text, page URL).
  7. A confirmation SMS is sent to the provided number.

Because this channel is behind authentication, the opt-in interface is not visible to unauthenticated visitors. The disclosure text and audit fields are identical to the public form. For compliance review, the public contact form at https://alebrijedigitalservices.com/contact demonstrates the same consent capture pattern.

Audit Trail

Every SMS opt-in (from either channel) creates a permanent audit record containing:

  • The phone number that consented.
  • The timestamp of consent (date and time, in UTC).
  • The IP address from which consent was given.
  • The literal disclosure text shown to the user at the moment of consent.
  • The URL of the page where consent was given.
  • The channel (contact form or support portal).

Audit records are retained for the duration of the subscription plus a reasonable archival period as required by carrier rules.

Opting Out

Subscribers can opt out at any time, through any of the following:

  • Reply STOP to any message we send. Other accepted opt-out keywords: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.
  • Update notification preferences in the support portal (for portal subscribers).
  • Email privacy@alebrijedigitalservices.com.
  • Call (970) 237-5600.

Opt-out is logged with the same audit fields as opt-in. After opt-out, no further messages are sent to that number unless the subscriber explicitly opts back in.

Consent Is Not Required for Service

SMS consent is never a precondition for receiving services from Alebrije Digital Services. Customers and employees who decline SMS continue to receive support and notifications through email, phone, and the support portal as before.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of mobile information described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent is not shared with third parties. Phone numbers and consent records are processed only by Alebrije Digital Services and our SMS messaging provider (RingCentral) for the sole purpose of delivering the messages subscribers have opted in to receive, under written contractual confidentiality.

Reference Documents

Compliance Contact

For questions about our SMS program from carriers, regulators, or compliance reviewers:

Email: privacy@alebrijedigitalservices.com
Phone: (970) 237-5600
Mail: Alebrije Digital Services, PO Box 270626, Louisville, CO 80027