Announcing our digital preservation and imaging practice
A new chapter for the company. Drone imaging, document and photo scanning, map digitization, fragile-document handling, and legacy media migration are now formally part of what we do.
— Field notes
Stories from the workshop.
Real lessons from the field. Project breakdowns, technical deep dives, and the occasional opinion about why your network is slow.
Public Sector
IT for cities under 10,000 residents: doing more with less
Small-town government IT departments often run on a single person, no budget, and infrastructure older than the smartphone. Here is what works.
Managed IT
Patch Tuesday is not a strategy
"We patch every Tuesday" sounds reassuring until you ask which patches, on which systems, with what verification.
Cloud
Cloud cost is a design problem, not a billing problem
Cloud cost optimization tools find waste. Cloud cost discipline prevents it. Five design patterns that quietly inflate the monthly bill.
Security
Your printer is on the same network as your accounting server
A multi-function printer is a Linux computer with a network stack and almost no patch discipline. Treat it accordingly.
Managed IT
Help desk metrics that mean something
Average response time is the most-loved and least-useful help desk metric. Better questions to ask of your ticket data.
Engineering
Migrating off legacy line-of-business apps without a forklift
The 1998 line-of-business app still works. The vendor is gone. The hardware is dying. How to migrate without a high-risk forklift project.
Public Sector
The compliance posture nobody tells you to write down
Compliance documentation usually says what you are compliant with. Write down what you are not. The list is more useful.
Security
Rolling out passkeys: lessons from the first year
A year of passkey rollouts across customer environments. The technology is excellent. The user experience varies dramatically by platform.
Public Sector
How a city of 7,000 modernized its entire IT stack in 18 months
A municipal IT modernization story. How a small Mountain West city replaced aging infrastructure across 18 months without service disruption.